Cancellation & Refund Policy

At TripZella.com ("TripZella", "we", "our", or "us"), we aim to provide a simple and transparent car rental booking experience. This Cancellation & Refund Policy explains the rules and procedures related to reservation cancellations, modifications, and refunds for car rental bookings made through our website.

TripZella acts as a booking intermediary between customers and independent third-party car rental providers. All cancellations, modifications, and refund decisions are subject to the policies and terms of the selected rental provider.

By making a reservation through TripZella.com, you acknowledge and agree to this Cancellation & Refund Policy.

All car rental reservations made through TripZella.com are subject to the cancellation and refund policies of the respective car rental provider.

TripZella assists customers in submitting cancellation requests but does not control the rental provider's cancellation rules, approval decisions, fees, or refund timelines.

Customers are responsible for reviewing the cancellation terms and conditions before completing their reservation.

Customers may request cancellation of a reservation by contacting TripZella through the contact information provided on our website.

To process a cancellation request, customers may be required to provide:

• Reservation confirmation number
• Driver's name
• Email address or contact details
• Pickup and return details
• Reason for cancellation (if requested)

Refund eligibility depends on:

• The rental provider's cancellation policy.
• Time remaining before vehicle pickup.
• Rental rate conditions.
• Promotional or discounted booking restrictions.
• Applicable cancellation fees.

Some reservations may be fully refundable, partially refundable, or non-refundable depending on the selected rental provider and booking terms.

Cancellation fees may apply based on the rental provider's policy. Possible charges may include:

• Rental provider cancellation fees.
• Service fees.
• Administrative charges.
• Non-refundable booking fees.
• Taxes or government charges.

Any applicable fees will be deducted from the refund amount.

Certain car rental reservations may be marked as non-refundable at the time of booking.

For non-refundable reservations:

• Cancellation may not qualify for a refund.
• Modification options may be limited.
• Additional charges may apply for changes.

Customers are encouraged to review reservation terms carefully before payment.

Requests to modify a reservation may include:

• Pickup date or time changes
• Return date or time changes
• Vehicle category changes
• Pickup or drop-off location changes
• Driver information updates

All modifications are subject to:

• Vehicle availability
• Rental provider approval
• Applicable price differences
• Additional fees or charges

TripZella does not guarantee that modification requests will be approved.

A customer may be considered a "No-Show" if:

• The customer does not arrive at the pickup location.
• The customer arrives after the permitted pickup time.
• Required documents are not provided.
• The customer fails to meet rental requirements.

Approved refunds are processed after confirmation from the applicable rental provider. Refunds may be subject to:

• Rental provider approval
• Cancellation fees
• Service charges
• Payment processing fees
• Applicable taxes

Refunds are generally returned to the original payment method used during booking.

Refund processing times may vary depending on:

• Rental provider processing time
• Payment gateway
• Banking institution
• Customer's payment method

While TripZella will assist in monitoring refund requests, we cannot guarantee a specific refund completion date.

If a customer returns a rental vehicle earlier than the agreed rental period:

• Refunds are not guaranteed.
• The rental provider's early return policy will apply.
• Unused rental days may not be refundable.

Customers should contact the rental provider directly regarding early return procedures.

If a customer cannot collect the vehicle due to issues such as:

• Missing documents
• Invalid driver's license
• Failure to meet age requirements
• Failure to provide required payment methods
• Violation of rental provider requirements

The reservation may be treated as a cancellation or no-show, and refunds may not be available.

Cancellation or refund requests caused by extraordinary circumstances may be handled according to the rental provider's policies. Such circumstances may include:

TripZella does not guarantee refunds for force majeure events unless approved by the applicable rental provider.

TripZella operates only as a booking platform and intermediary. We are not responsible for:

• Rental provider cancellation decisions
• Vehicle availability
• Rental provider refund policies
• Delays in refund processing
• Charges imposed by rental companies

Our role is to assist customers in communicating cancellation and refund requests with the relevant rental provider.